Passport FAQ

PBS SoCal Passport is the new member benefit that provides you with extended access to an on-demand library of quality public television programming. Featuring both PBS and select local programming, PBS SoCal Passport allows you to watch even more episodes of your favorite shows, including full seasons of many current and past series.

If you don’t find the answer to your question below, you can read additional FAQs, submit an online support request, or call (844) 812-5623.

What is PBS SoCal Passport?

PBS SoCal Passport is a new member benefit which provides PBS SoCal donors extended on-demand access to a rich library of quality public television programming online and via your mobile device. This is one of the many benefits that PBS SoCal provides donors, along with the discounts with our partners and thank you gifts based on the level of your gift.

Why is PBS SoCal making this service available?

As more and more people are watching television content on demand on computers and digital devices, PBS SoCal Passport gives PBS SoCal donors another way to enjoy extended access to PBS and PBS SoCal content on platforms including computers, smartphones and tablets.

How can I activate my PBS SoCal Passport account?

If you are an active PBS SoCal member giving at least $60 (or $5 monthly), and we have a valid email address on file, you may have already received an email “PBS SoCal Passport” with activation instructions (remember to check your SPAM folders) You can enter your activation code here.

If you did not receive an email, you can activate your PBS SoCal Passport account by going here and entering your name, e-mail address and other identifying information.

I just made a donation today, why can’t I activate PBS SoCal Passport?

If you donated online by clicking a “Donate” button, you should see an activation link on the confirmation page for your gift. You will also receive an email message from “PBS SoCal Member Services” at the email address you entered when making your donation. If you gave your donation through another online form or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned. Please email member@pbssocal.org and one of our agents will make sure you get your activation code as soon as possible.

I'm seeing a message that says I already activated, but I can't remember how to sign in.

At the time you activated, you were asked to choose one of 3 sign in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords as needed.

I am a member of another PBS station. Am I entitled to PBS SoCal Passport?

PBS SoCal Passport is only available to donating members of PBS SoCal. However, many PBS stations across the country are introducing this new benefit to their members. Please contact your local station to find out if they are offering this service and to activate.

What devices can I view PBS SoCal Passport videos on?

PBS SoCal Passport can be accessed through the following websites, platforms and devices:

  • PBSSoCal.org
  • PBS.org
  • PBS Video iOS apps for smartphones and tablets
  • PBS Video Android apps for smartphones and tablets
  • PBS Roku channel
  • PBS Apple TV Channel
  • PBS Channel on Amazon Fire TV and Amazon Fire Stick

I'm having trouble accessing PBS SoCal Passport through my Apple TV.

Your Apple TV PBS App may be synced to a different email than the one you assigned to PBS SoCal Passport. To reset your Apple TV email address, you must deactivate and reactivate the PBS app with the email associated with your PBS SoCal Passport account. Please note that you do not need to reset your Apple TV general account email, just within the PBS app. This will not affect other apps within Apple TV. Steps:

  1. Within the PBS app on the Apple TV, click on Settings
  2. Click on Deactivate
  3. Exit to main Apple TV page
  4. Click on PBS app
  5. Instructions will appear on the screen instructing you to go to your computer and visit pbs.org/activate and enter the password which will be provided on the screen (note, this is not the Passport activation code)
  6. Visit pbs.org/activate, enter provided password, press enter
  7. You will be taken to a page asking you to login – using the same email affiliated with PBS SoCal Passport
  8. Enter the email affiliated with Passport, enter the password set up when originally logging into PBS SoCal Passport
  9. Click Sign In
  10. Apple TV PBS app will automatically be updated with this information and will have all the benefits of PBS SoCal Passport

Can I view PBS SoCal Passport videos outside of the United States?

Due to rights restrictions, our streaming videos can only be viewed within the United States.

What kind of content can people find on PBS SoCal Passport?

PBS SoCal Passport includes several hundred hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include MASTERPIECE series such as “Downton Abbey” and “Wolf Hall”, along with other favorites such as NATURE, GREAT PERFORMANCES, VICIOUS, EARTH A NEW WILD, HOW WE GOT TO NOW, THE GREAT BRITISH BAKING SHOW, and many more. PBS SoCal Passport will also include popular PBS SoCal programs such as LAaRT and Studio SoCal.

The PBS SoCal Passport library will continue to grow as more series and episodes are added.

Look for these icons to identify PBS SoCal Passport videos:

Who is eligible for PBS SoCal Passport?

PBS SoCal Passport is the newest member benefit available from PBS SoCal for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately.

Will there still be free streaming on PBS SoCal.org and PBS.org?

PBS and PBS SoCal content will continue to be available for free on PBSSoCal.org and other digital platforms. PBS SoCal Passport provides extended access to a rich library of content for PBS SoCal members to enjoy.

Certain content, including kids, news and public affairs programs such as CYBERCHASE, BOB THE BUILDER, THOMAS & FRIENDS, as well as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV, will be accessible to everyone.

What desktop browser do I need?

PBS SoCal Passport supports the latest versions of Chrome, Firefox, Internet Explorer, and Safari.

How does PBS SoCal Passport align with the mission of public television?

PBS SoCal content is shared widely with the public on-air, online and on mobile devices after a program airs – that has not changed. PBS SoCal Passport goes one step further by offering extended access to additional content for station donors.

Certain content, including kids, news and public affairs programs such as CYBERCHASE, BOB THE BUILDER, THOMAS & FRIENDS, as well as FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV, will be accessible to everyone.

I'm not seeing my favorite PBS show in PBS SoCal Passport. Why not?

Initially, several hundred hours of content will be available via PBS SoCal Passport. This library of content will continue to grow over time as more titles are added.

I cannot afford to donate at this time. Is there a way for me to view this content?

All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.