Is Uber’s aggressive attitude bad for business?

Aired: 11/20/2014 | 0:08:06 | Clip
Uber, the popular ride-sharing mobile phone app, has developed a reputation for ruthlessness. The company's latest woes were generated by an executive who talked about hiring operatives to dig up dirt on reporters who criticize the company. Economics correspondent Paul Solman looks at some of Uber’s controversial practices and Gwen Ifill learns more from Jan Dawson of Jackdaw Research.