Rooting Out Waste in Health Care by Taking Cue From Toyota

Aired: 10/24/2012 | 0:08:46 | Clip
When the Virginia Mason Medical Center in Seattle was losing money for the first time in its history, CEO Dr. Gary Kaplan turned to an unlikely place for help: giant automaker Toyota. Health correspondent Betty Ann Bowser reports on the hospital's success in lowering costs and improving health outcomes.