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PBS News Hour
New airline refund rules could ease travel hassles
Just weeks before the holiday travel season, new airline refund rules went into effect across the country. They can mean big changes for when, and how, Americans get paid back for things like flight delays or mishandled baggage. They would also put an end to some haggling, communication breakdowns and frustration for passengers. Geoff Bennett discussed more with Brian Kelly of The Points Guy.
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